Home Assessor

Job Title: Home Building Assessor | Property Insurance Claims

Location: Gold Coast

Work Type: Full Time

Classification: Insurance & Superannuation & Claims

Key Highlights

• Competitive salary package + fully maintained company vehicle, mobile, tablet & ME days

• Frontline technical scoping role — step off the tools into a stable corporate career

• Flexible hybrid model: regional site visits, virtual assessments & work-from-home options

• 4 weeks annual leave and 10 days sick leave annually.

About the Opportunity

Join one of Australia's premier general insurers, recognised for operational excellence, integrity, and putting customers at the heart of every claim.

We are seeking a Home Building Assessor to serve as the front-line technical expert for our residential property claims portfolio. In this role, you will evaluate property damage, establish repair methodologies, formulate scopes of work, and work alongside our panel of repairers to return customers to their homes quickly and fairly.

Whether you are an established insurance assessor or an experienced residential builder, project manager, or supervisor looking to transition off the tools into an office-and-field balance, we want to hear from you.

What You’ll Be Doing

• Damage Scoping: Inspect residential properties on-site or via digital desktop assessments to determine causation, coverage alignment, and scope of loss.

• Cost Validation: Formulate repair scopes, review contractor quotes against current market rates for labour and materials, and negotiate fair, cost-effective outcomes.

• End-to-End Delivery: Partner directly with preferred panel builders to monitor repair quality, track milestone progression, and resolve scope variations.

• Customer Support: Guide homeowners through unexpected and stressful property damage with empathy, transparent communication, and timely updates.

• Surge Response: Participate in occasional catastrophe (CAT) event deployments to support communities when severe weather events strike.

Tools & Support Provided

• Fully maintained company vehicle provided for business and approved personal use.

• Full mobile tech kit: smartphone, tablet/laptop, and modern estimating and claims management platforms.

• Supportive, structured on-boarding program covering internal policy, insurance law, and digital estimating workflows.

What We’re Looking For

• Trade or Building Background: Carpentry, building, estimating, loss adjusting, or residential site supervisor experience.

• Estimating Acumen: Demonstrated ability to read building plans, quantify materials, scope damage, and evaluate trade pricing.

• Customer Focus & Negotiation: Strong communication, conflict resolution, and customer service skills under pressure.

• Digital Literacy: Comfortable operating tablets, estimating software, and digital reporting platforms on the go.

• Licence: Current, valid Australian Driver Licence (mandatory).

What’s In It For You?

• Work-Life Balance: Dedicated monthly "ME" days, generous leave entitlements, and flexible working arrangements between field visits and home.

• Career Growth: Clear technical and management progression pathways within a major national insurer.

• Employee Benefits: Substantial discounts on general and health insurance products, well-being allowances, and partner discounts.

Ready to apply?

Click Apply Now and upload your current resume. For confidential enquiries, contact Riyaz on 0455 147520 or submit your resume to riyaz.hussain@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.